Passion - Communication - Design
Education, Awards, and Certificates
Education
University of New Hampshire
Professional Communications: Visual Communication & Social Media
Anticipated Graduation: Spring 2026
Awards
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
Armed Forces Reserve Medal with 'M' Device
National Defense Service Ribbon
Army Service Ribbon
Certificates
Secret Security Clearance (exp.)
Combat Life Saver (exp.)
United Veteran Benefits Agency
08/2022 - Current: Case manager
Present realistic, recommended plans of action, designed to assist clients and develop confidence in our brand.
Facilitate initial intake interviews and followed up with Veterans to ensure smooth claims processing and application submission.
Manage Salesforce CRM by maintaining detailed records of client interactions, document uploads, and task completion to support efficient case management.
Provide exceptional customer service, guiding Veterans through the VA claims process and answering inquiries to enhance understanding and satisfaction.
Support team collaboration by accurately documenting all communications and tasks in Salesforce to ensure transparency and legal protection.
Demonstrated proficiency in VA portals, Microsoft Office, and Adobe Acrobat to prepare and submit necessary forms and documentation.
Coordinate with administrative staff to process client documents, update statuses, and notify Veteran Benefits Specialists of critical case developments.
Developed relationships in the community and was invited to a live broadcast to further aid our company’s mission in getting Veterans the benefits they deserve
Combat Veterans Motorcycle Association
12/2022 - Current: NH state public relations officer
Developed and maintained three dedicated websites to enhance brand awareness and generate leads
Created and approved visual media material in accordance with the organization’s License Use Policy
Coordinated and marketed large-scale events, including a community gathering with over 400 attendees
Traveled extensively to promote the organization’s mission and foster community outreach initiatives
Represented the organization on live broadcasts, increasing visibility and engagement
Networked at over 100 community events to build partnerships, raise awareness, and support veteran-focused programs
HRC Total Solutions
02/2016 - 01/2019: account manager
Managed and nurtured employer and broker relationships to ensure client satisfaction and retention
Process account renewals for both dedicated and team-managed accounts, ensuring accuracy and timeliness
Organized and led benefits meetings and conventions, created presentations and materials, and delivering speeches to audiences of over 100
Trained new staff members, offering guidance and support to enhance team performance
Engaged with company executives to explain services, plans, and pricing, effectively marketing to secure new business opportunities
NH Army National Guard
12/2012 - 12/2017: human resources specialist
Organized and ensured the accuracy of various documents for over 350 personnel, resulting in a seamless transition process from the Military to Civilian sector.
Wrote, edited, and designed a monthly newsletter for families of deployed Soldiers, informing them of recent promotions, training, and events.
Prepare or maintain employment records related to events such as leaves, transfers, or promotions, using human resources management system software.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Facilitated the writing and submission of over 70 awards for various personnel, resulting in 100% approval.
Created multiple interactive classes in accordance with regulations and memorandums, enabling personnel to have the information necessary to complete different missions.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Entering, transcribing, recording, storing, or maintaining information in written or electronic form. Record patient medical histories.
Review records for completeness, accuracy, and compliance with regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Knowledge of principles and procedures for training, compensation and benefits, and personnel information systems.
Address employee/Soldier concerns at my level, determine if the issue needed to be escalated
Lowe's Home Improvement
05/2012 - 11/2013: customer service associate
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Maintain and process inventory using different inventory systems while restocking shelves
Handle any customers who may need additional assistance, who may have complaints, or those who may need to be de-escalated